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• Department for Health and Wellbeing – Digital Health SA – Technology & Infrastructure – Service Desk
• Salary: $89,007 to $98,991 – ASO5 – Full Time / Ongoing – Permanent
• Multiple Positions Available (2x)

Overview:

• The Service Desk Team Leader is responsible to a Service Desk Manager, for the delivery of customer-oriented service within an efficient Service Desk to support SA Health business units. 
• The key outcome for this role is to ensure effective delivery of the operational business support activities of the Services Desk Team, including human resources, occupational health, safety, and welfare.
• The incumbent will be responsible for the delivery of effective and knowledgeable incident and service request management in accordance with policies, procedures, and service level agreements. The incumbent will be a subject matter expert on the function and operation of the Service Desk.
• The position will provide training of staff as directed in the correct use of all standard desktop applications and hardware. 
• The incumbent will also be required to share experience with more junior staff, monitor of team performance and provision of performance feedback to team members.

SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.

We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Job ref: 942023

Criminal History Screening Requirement

• A ‘National Police Certificate’ NPC (also known as a ‘Nationally Coordinated Criminal History Check’ NCCHC) for employment involving no contact with vulnerable groups is required for this position (general employment).

Immunisation Risk for this position is Category C (minimal patient contact).

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Special Conditions

• Initially required to participate in a roster to cover a working day of 8am to 6pm Monday to Friday.
• It is anticipated that the hours of working will change when SA Health Digital Health SA introduces a 24x7 Service Desk function. The incumbent will then be required to work weekends on a rostered basis and working hours will be adjusted to cover 7am to 7pm each day.

Enquiries

Andrew Etherington   
Service Desk Manager
Phone: 0435 964 318
E-mail: andrew.etherington@sa.gov.au

Application Closing Date

Thursday, 2 July 2026 – 11:55 PM

Attachments

• 942023 - Service Desk Team Leader - Digital Health SA - Role Description.pdf
• Digital Health SA Employee Value Proposition.pdf
• Australian applicant guidelines
• International applicant guidelines