Careers search

• Department for Health and Wellbeing – Digital Health SA – Technology and Infrastructure
• Salary: $67,589 to $72,033 – ASO3 – Full Time / Ongoing appointment

Overview:

SERVICE DESK OFFICER ASO3

We are seeking a Service Desk Officer with a passion for providing professional customer service across SA Health. If you have an affinity for ICT and looking for an interesting and rewarding role, we’d love to hear from you!

About us

At Digital Health SA, the Service Desk sits within the Technology and Infrastructure Team and is responsible for end-to-end ICT service delivery across SA Health. This includes centralised customer support for desktop computing, applications, local and wide area network, telecommunications, mobility, ICT security and change management.

Not across everything? We provide training upon commencement.

About you

Experienced in a range of computer systems and knowledge of standard desk top environment applications? Read on!

We are looking for people with the ability to:

• provide exceptional customer service
• apply excellent communication skills and ability to problem solve
• contribute to improve processes
• prioritise and meet deadlines
• work well within a team
• exercise judgement and maintain confidentiality

What we offer

• Career development and training opportunities
• Flexible hybrid working options
• Salary packaging opportunities
• Discounted gym memberships
• Employee Assistance Program (EAP) for you and your family

To apply

Please provide a resume.

Please note: AI generated applications will not be accepted.

SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.

We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.

The South Australian public sector promotes diversity and flexible ways of working part-time.  Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref:  926013

Criminal History Screening Requirement

• A ‘National Police Certificate’ NPC (also known as a ‘Nationally Coordinated Criminal History Check’ NCCHC) for employment involving no contact with vulnerable groups is required for this position (general employment)

Immunisation Risk for this position is Category C (minimal patient contact)

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Special Conditions

• The incumbent may be required to work weekends on a rostered basis and working hours will be adjusted to cover 7am to 7pm each day.
• A flexible approach to taking of leave is required.

Enquiries

Carly Thomson

DHSA Service Desk Trainer

Phone:  7117 6508

E-mail:  carly.thomson@sa.gov.au

Application Closing Date

Monday, 26 January 2026 – 11:55PM

Attachments

• 926013 - Service Desk Officer - Digital Health SA - Role Description.pdf
• Digital Health SA Employee Value Proposition.pdf
• Australian applicant guidelines
• International applicant guidelines