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• Northern Adelaide Local Health Network – Lyell McEwin Hospital – Elizabeth Vale
• Salary: $58,709 - $63,154 per annum, plus Superannuation and Salary Sacrifice benefits – ASO2
• Temporary Full-Time, up to 27 November 2026

Are you ready to make a real impact in healthcare finance? Join our team as a Hospital Billing & Debt Recovery Officer and play a vital role in ensuring accurate billing and effective debt recovery for one of South Australia’s largest health networks. This is your chance to combine your financial skills with purpose-driven work that supports patient care and community wellbeing.

In this full-time, short-term contract position, you will play an important role in managing hospital billing processes and debt recovery operations.

About the Role

In this fast-paced and rewarding role, you will:

• Manage hospital billing processes – generate invoices, process claims with Medicare and health funds, and liaise with internal teams and external providers.
• Drive debt recovery efforts – monitor outstanding accounts, follow up with patients and insurers, and prepare reports for management.
• Support financial operations – assist with reconciliations, disbursements, and compliance reviews, and maintainence of accurate records and reporting systems
• Deliver exceptional customer service – respond to enquiries and maintain strong relationships with stakeholders, including patients, insurance providers and internal NALHN staff, while managing sensitive financial information

Every day brings new challenges and opportunities to learn, grow, and contribute to the financial sustainability of our health services.

About You

We’re looking for someone who:

• Has strong attention to detail and accuracy in data management
• Thrives in a structured, process-driven environment.
• Enjoys problem-solving and can analyse data to find effective solutions.
• Brings excellent communication skills and can build positive relationships with colleagues and customers.
• Is confident using computerised billing and accounting systems and has solid data entry skills.
• Experience in billing, debt recovery, or similar financial administration roles
• Has the ability to work sensitively with patients in financial difficulty

Experience and/or understanding of health fund claims, patient billing, or accounts receivable will be highly regarded.

About Us:

The Northern Adelaide Local Health Network (NALHN) is a leading provider of public healthcare services in South Australia.

NALHN serves over 400,000 people in northern Adelaide with a comprehensive range of high-quality medical services, including emergency, surgical, obstetric, neonatal, paediatric, oncology, geriatric, palliative care and rehabilitation, and mental health care. Recently, NALHN has upgraded its facilities and plans to expand further. The network provides primary health care with a focus on community health promotion and chronic disease management. With nearly 6,500 employees, NALHN emphasises quality care and a supportive work environment guided by respect, integrity, and accountability. Our core values foster excellence, innovation, and equitable health outcomes.

At NALHN Everyone Has a Story, Everyone Matters, Everyone Contributes and Everyone Grows.

Our Local Health Network Sites and Services:

Lyell McEwin Hospital – The major hospital in the north and north-east for emergency care, complex and multi-day surgery, medicine, obstetrics, paediatrics and outpatient services.

Modbury Hospital – A general hospital with emergency care, elective surgery, medicine, outpatient and sub-acute services, rehabilitation, geriatric and palliative care.

Mental Health - The Division of Mental Health provides a comprehensive range of public mental health services for youth, adults and older people in northern Adelaide. Services are provided through community health centres and hospitals, and to consumers in their own homes. 

Forensic Mental Health - A statewide service that operates as part of the Division of Mental Health for forensic patients and prisoners. 

Community Sites - Elizabeth GP Plus, Modbury GP Plus and Gilles Plains GP Plus Super Clinics providing community based care.

Benefits of working at NALHN:

From salary packaging to flexible working arrangements, a large range of opportunities for movement and career progression, you’ll find there are lots of benefits of working with Northern Adelaide Local Health Network.

Salary packaging is an option for saving money by paying for some of your everyday expenses from your salary before it is taxed.

Relocation assistance may be available for successful applicants from interstate or overseas.

NALHN supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check.

Check:

• National Police Check (National Police Certificate) for general employment probity – apply to any of the accredited bodies approved to offer a service direct to the public. Accreditation is provided by the Australian Criminal Intelligence Commission. See our National Police Certificate accredited bodies page for links to lodge screening requests.

Immunisation Risk for this position is – Category B (indirect contact with blood or body substances) 

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job Ref: 922360

Enquiries:

Toni Smith

Manager, Hospital Billing Operations

Phone:(08) 8133 2319

E-mail: Toni.Smith2@sa.gov.au 

Application Closing Date:

19 December 2025 – 11.55PM

Role Description and Further Information:

 922360 - ASO2 - Hospital Billing Debt Recovery Officer - Role Description.pdf

* Refer to the SA Health Career Website – How to apply for further information.