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Child and Family Health Service - Parent Helpline

• Women’s and Children’s Health Network, Child and Family Health Service, Kaurna Land, Adelaide (5000) - CaFHS Parent Helpline
• Salary – AHP2 – $91.785.00 to $106.330.00 + Superannuation and Salary Sacrifice Benefits.
• Part time - Term Contract (temporary up to 2 Oct 2026) Monday to Friday - flexible hours, 3 days per week, days negotiable, utilising short shifts of 5 hours/day up to 15 hours per week

About WCHN
Join the Women’s and Children’s Health Network (WCHN), South Australia’s leading provider of care for women, babies, children and young people. We’re shaping the future of healthcare through compassion, innovation and excellence — with our communities at the heart of everything we do.

What WCHN Can Offer You

• Access to salary packaging benefits of up to $9,010 each FBT year for living expenses (e.g. mortgage, rent, utilities, groceries), plus an additional $2,650 each FBT year for meal entertainment expenses.
• Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
• Support for you and your family via our Employee Assistance Program.
• Relocation financial support may be negotiated, subject to eligibility. Click here for details and contact the enquires person for further information. 

About the role

This role offers phone based counselling service working with Child and Family Health nursing staff, at South Terrace Adelaide.  The role works as part of a multi-disciplinary team to improve the early identification, assessment and care planning for families with complex needs and facing adversity. Through parent helpline consults (phone based/virtual video services) this role provides counselling support for parents, & caregivers. There is flexibility to negotiate days and hours of shifts, with a preference for shorter shifts across the week to increase counsellor accessibility and service response. 

Key duties of the role

• Conduct comprehensive assessments and initial or interim interventions (if required) utilising evidence based social work models to inform interventions.
• Provide consults including counselling, behavioural change practice and family interventions to empower clients to make changes to improve resilience and wellbeing.
• In association with families develop culturally relevant family focussed interventions
• Utilise effective prioritisation and workload management strategies to ensure responsive service delivery.
• Liaise with regional teams to support clinical handover of care as required

Skills and Experience

• Appropriate Degree or equivalent qualification which gives eligibility for full membership of the Australian Association of Social Workers.
• Proven experience in working with families utilising current research and knowledge about attachment, infant mental health and brain development and families who are experiencing psychosocial need
• Proven experience to undertake phone assessments with families including complex cases and utilising high-level counselling and/or case management practice skills
• Critically analyse and respond to the changing needs of the clients and the organisation.
• Utilise advanced interpersonal and communication skills to foster productive working relationships across disciplines, contribute positively to a multi- disciplinary team environment and undertake effective problem solving, negotiation and conflict management.

Enquiries can be directed to:

Cathryn Symes - Nurse Unit Manager - Parent Helpline - mobile 0427 501 726; cathryn.symes@sa.gov.au

Want to learn more about career opportunities at WCHN? Click Here to discover how you can Realise Your Potential and join one of our many teams making a positive difference in the community.

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To learn more about this role — including key selection criteria, special conditions and minimum requirements — please refer to the attached role description and the document checklists below:

• AHP2 PHL Social Worker 911977.pdf
• Immunisation Requirements Checklist
• Applicant Documents Checklist

The South Australian public sector promotes diversity and flexible ways of working part-time.  Applicants are encouraged to discuss the flexible working arrangements for this role. Want further information on applying and winning this role, go to our SA Health Careers Site for the Australian Applicant Guide or if you are an international applicant, check out the International Application Guide.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Closing Date: Friday 3^rd of October 2025