• Department for Health and Wellbeing – Digital Health SA – Technology & Infrastructure
• Salary: $98,478 to $104,165 – ASO6 – Full Time / Term Contract up to 12 Months

Overview:

• Coordinate and undertake the development and delivery of service desk monitoring related programs and services that effectively monitor and report on Service Desk performance and operational activities.
• Identify, analyse and report on complex real time data related to Service Desk volumes, responses and service impacts, including designing, developing and disseminating a range of reporting and alerting the Service Desk Manager to current issues requiring action and investigation.
• Plan, undertake and evaluate data auditing, cleansing and transformation processes to create useable data, identify trends and patterns in data, and undertake comprehensive research and analysis to identify and report on business pain points and opportunities for improvement in service delivery.

The South Australian public sector promotes diversity and flexible ways of working part-time.  Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref:  909790

Criminal History Screening Requirement

• A ‘National Police Certificate’ NPC (also known as a ‘Nationally Coordinated Criminal History Check’ NCCHC)  for employment involving no contact with vulnerable groups is required for this position (general employment)

Immunisation Risk for this position is Category C (minimal patient contact)

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Enquiries

Andrew Etherington
Service Desk Manager
Phone: 0435 964 318
E-mail: andrew.etherington@sa.gov.au

Application Closing Date

Friday, 25 July 2025 – 11:55PM

Attachments

• 909790 – Senior Analyst – Digital Health SA – Role Description.pdf
• Digital Health SA Employee Value Proposition.pdf
• Australian applicant guidelines
• International applicant guidelines